Frequently Asked Questions
Everything you need to know about shopping with Unze London
What are your standard shipping times and costs?
We offer standard delivery within 3-5 working days. Shipping costs are calculated at checkout based on your location, with free delivery available on orders over a certain threshold.
How can I return an item if I'm not satisfied?
You can return any unworn items in their original packaging within 30 days of purchase. Simply visit our returns portal to generate a label and follow the instructions provided.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
How do I determine the correct shoe size?
Please refer to our comprehensive Size Guide available on every product page. We provide measurements in UK, EU, and US sizes to ensure the perfect fit for your footwear.
Can I track my order after it has been placed?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Do you offer international shipping?
Unze London ships to over 50 countries worldwide. International delivery times vary by region, typically taking between 7-14 working days.